At ECi Software Solutions, one of our primary goals is to become your trusted business partner. We will support you before during and after your webshop goes live. Our solution is tailored to meet your exact business needs. A team of consultants manage the creation of your site, hosting, and ongoing business management services to ensure that you continue to get the most from your investment. We believe that outstanding training and technical support are instrumental to achieving this goal, and that’s what you get when you partner with ECi.
Implementation & Training
Implementations are managed by a knowledgeable Business Consultant who will work with you to agree on an appropriate project plan. We pride ourselves in completing implementation projects on time and within budget, so you can be reassured that you are safe in the hands of experts.
Training is a major contributor to the successful implementation and optimisation of EasyOrder, your appointed Consultant will prepare a training plan for your business that includes all key members of your team.
EasyOrder's support team have vast experience in their field. You can call or email with any question/concern you have.
Our support team can be reached by phone at +31 (0)88 6363 900 or by email:
Our regular business hours are (excluding holidays).
You may also log support requests and review your support history through the ECi Support Portal.
At ECi, we have a team of EasyOrder Professional Services Consultants who work with you to ensure that EasyOrder continues to give your business maximum benefits.
Our consultants can offer onsite business reviews, where they will discuss your future business strategy and offer advice on how to extend or expand the webshop. In addition, your consultant will make regular courtesy calls to ensure that you are kept abreast of the latest product roadmap and update you on new functionality and planned software releases. From time to time, we may also attend the end-customer site to assist with winning a new contract.